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Customer Relationship

In an increasingly fast-paced and consumerist world, Pactos stands out as a haven of calm and elegance.

 

Craftsmanship and Individuality: Each piece is unique, handcrafted with care and attention to detail. This artisanal production ensures that each customer receives a unique piece, tailored to enhance their individuality.


Conscious Sustainability: It doesn’t just use organic materials. The brand takes a holistic approach to sustainability, from the choice of fabrics to local production, minimizing environmental impact at every stage of the process.


Inspiration from Nature and the Belle Époque: Pactos finds its inspiration in the timeless beauty of nature and the romanticism of the Belle Époque. This unique combination results in elegant and sophisticated pieces, with a vintage touch that makes them timeless.


Connection with History: The brand has a strong connection with the textile tradition, inherited from generations of seamstresses. This heritage is reflected in each piece, which carries with it the history and knowledge of an ancient craft.


Slow Fashion: I embrace the concept of slow fashion, encouraging conscious consumption and the appreciation of durable and timeless pieces.


The combination of these elements creates a unique and meaningful shopping experience. Pactos is not just a fashion brand, but a lifestyle that values beauty, sustainability and individuality. When you purchase a piece, you choose to be part of a community that values quality, durability, authenticity and connection with nature.

Privacy and Security

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  1. This Privacy, Security, and GDPR Policy regulates how we collect, use, and protect users' personal data on our online sales website. By using our services, you agree to the practices described in this document.

  2. Collection and Processing of Personal Data
    We collect information provided directly by the user, such as name, email, address, phone number, and payment details. This data is used to process orders, provide customer support, and enhance the shopping experience.

  3. Purpose of Data Processing
    Personal data is processed for the following purposes:

  • Processing purchases and shipping products;

  • Managing user accounts;

  • Communicating offers, promotions, and updates (with prior consent);

  • Complying with legal and tax obligations;

  • Improving our services and website security.

  1. Data Security
    We adopt appropriate technical and organizational measures to protect data against unauthorized access, loss, or destruction. We use SSL encryption, firewalls, and restricted access control.

  2. Sharing Data with Third Parties
    We do not sell or share personal data with third parties, except:

  • To comply with legal obligations;

  • With essential service providers (e.g., shipping carriers and payment processors), ensuring they comply with data protection standards.

  1. User Rights
    Users have the right to:

  • Access, rectify, or delete their personal data;

  • Request restriction of processing or object to it;

  • Withdraw consent for marketing communications;

  • Request data portability.

Requests must be sent to the contact email provided on our website.

  1. Cookies and Similar Technologies
    We use cookies to enhance user experience, analyze traffic, and personalize content. Users can manage their cookie preferences through their browser settings.

  2. Data Retention
    Data is stored for the necessary period to fulfill the purpose for which it was collected, in compliance with applicable legal deadlines.

  3. Changes to the Privacy Policy
    We reserve the right to update this policy at any time. Any changes will be communicated on our website.

  4. Contact
    For any questions related to data protection, please contact us via the email provided on our website.

Payment Methods

Payment methods

- Credit/Debit Card
- Paypal

- Klarna

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